Refund Policy

1. Refunds Overview

We are committed to providing high-quality services. If you are not satisfied with our service, we will consider a refund request in accordance with the terms below.

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2. Refund Conditions

• Refund requests must be submitted within 14 days of service purchase.

• Refunds are only valid for unused services. If you have already started using the service, you will not be able to request a refund.

• Refund requests must be submitted via email or contact form with proof of purchase.

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3. Refund Processing

Once we receive your refund request, we will review it within 5 business days.

If the request is approved, the refund will be processed within 7-14 business days, depending on the payment method.

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4.  Exceptions

Circumstances in which we do not provide refunds include, but are not limited to:

• Services used.

• Requests that have exceeded the refund request period.

• Refund requests made for personal reasons, such as a change of mind.

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5. Contact us

If you have any questions or need further information about the refund policy, please contact us at hkecaa@gmail.com